FAQs

Privacy Policy

We hope you enjoy using our website, safe in the knowledge that we are committed in protecting your privacy and security online and to compliance with United States, European Union, United Kingdom and other laws seeking to protect privacy,

For full details about how we use and store your data, please read through our privacy policy below.
 

General Information
This web site hawaiianairlinesdutyfree.com is owned by RETAIL TRAVEL SERVICES LLC ("we, us, our”) and is operated on behalf of Hawaiian Airlines.

This Privacy Policy describes information that we collect about you; how we use and protect this information; and the choices you can make about how we use it. You have control over the information we store about you and what types of information (if any) you would like to receive from us.
 

Personal data we collect
When you register to shop with us, you may provide us with:

Your personal details, including your full name, postal and billing addresses, email addresses, phone numbers.

When you shop with us online or browse our Websites, we may collect:
 
Information about your online purchases (for example, what you have bought, when you bought it and how you paid for it) Hawaiian Airlines flight details.
 
Information about your online browsing behavior on our Website and information about when you click on one of our adverts (including those shown on other organizations’ websites)
 
Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)
 
When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:
 
Personal data you provide about yourself anytime you contact us about our Services (for example, your name, and contact details), including by phone, email or post or when you speak with us through social media
 
Details of the emails and other digital communications we send to you that you open, including any links in them that you click on.
 
Other sources of personal data
We may also use personal data from other sources, such as, online media channels. This helps us improve and measure the effectiveness of our marketing communications, including online advertising.
 

How we use personal data
We use your data to improve the service we offer you and to try and ensure that you get the best out of our website.

We may use information we collect about you to provide the services you request and to manage our site and records as well as to help us improve these services to you.

To personalize your Retail Therapy shopping experience your online browsing behavior as well as your online purchases to help us better understand you as a customer and provide you with personalized offers and services.

Processing of orders and refunds, so we can provide you with the goods and services you want to buy and help you with any orders and refunds you may ask for.

So that we can keep you informed of important notifications, we need to use your information to contact you, even where you have told us you do not wish to receive direct marketing. For example, you have pre-ordered for your flight and there has been an aircraft swap, cancelation or your product is out of stock.

When managing and improving our website we use cookies and similar technologies to improve your customer experience. Some cookies are necessary so you should not disable these if you want to be able to use all the features of our Website.

To develop and improve our product range and services and the way we communicate with you.
 

Direct Marketing
We would like to be able to share with your information about new products, promotions and special offers, so that you can take advantage of the best we can offer. Of course, we will only use your information in this way where you have given us the OK to do so.

From time-to-time, we may also use your details to keep you up to date about special offers and promotions via social media

We will never insist upon your consent in order for you to shop with us.

Manage promotions and competitions you take part in, including those we run with our suppliers and Retail Partners.

We may disclose your information to third parties, in very limited situations, like data processing companies, who may provide marketing or other services on our behalf. Our contractual agreement with these third parties generally include an obligation for them to comply with UK, European Union and United States data protection laws.

You may opt-out of direct marketing by us by emailing us at customerservice@hawaiianairlinesdutyfree.com 
 

How we protect personal data
We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place.

We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorize access to employees who need it to carry out their job responsibilities.

We protect the security of your information while it is being transmitted by encrypting it using Secure Sockets Layer (SSL).

We enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. We may occasionally ask for proof of identity before we share your personal data with you.

When you call us regarding an order, we will reveal only the first six and last four digits of your credit card number when confirming an order.

However, whilst we take appropriate technical and organizational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. We will ensure appropriate protection is in place to make sure your personal data remains protected and is treated in line with this Policy.
 

Changes to our Privacy Policy
Our Privacy Policy is reviewed regularly to ensure that it reflects how we use your information. Any changes will be notified to you by updating this policy.

This Privacy Policy was last updated on 6 June 2018.
 

How to contact us
If you wish to receive a copy of the information we hold about you or wish to have your data removed, please email us at customerservice@hawaiianairlinesdutyfree.com 
 
Please contact us if you have any questions about our Privacy Policy or the information we hold about you by emailing customerservice@hawaiianairlinesdutyfree.com