Contact Us

This website is owned and operated by Retail Travel Services LLC.

Duty Free 
Customer Service is ready to assist you. 

For questions and information on how to place a duty free order with Hawaiian Airlines on your International flight, check your order status, or to cancel your order, please contact our representatives: -

Customer Service phone: 1.877.55 DFASS (1.877.553.3277)

Customer Service email: customerservice@hawaiianairlinesdutyfree.com

To arrange for any returns/refunds, please email Duty Free Customer Service at customerservice@hawaiianairlinesdutyfree.com