FAQs

Contact Us

This website is owned and operated by Retail Travel Services LLC.


Duty Free 
Customer Service is ready to assist you. 

For questions and information on how to place a duty free order with Hawaiian Airlines on your International flight, check your order status, or to cancel your order, please contact our representatives: -

Customer Service phone: 1.877.55 DFASS (1.877.553.3277)

Customer Service email: customerservice@hawaiianairlinesdutyfree.com

To arrange for any returns/refunds, please email Duty Free Customer Service at customerservice@hawaiianairlinesdutyfree.com